Questions & Answers

Yes, but only before your order has been dispatched. Please contact us as soon as possible with your order number. Once an item has shipped, we are unable to make changes.

You will receive an automatic confirmation email to the address provided at checkout. If you do not receive it within a few minutes, please check your spam folder or contact us directly.

We currently deliver across Portugal mainland. To confirm if we deliver to your address, enter your postcode at checkout or contact our team.

Delivery times vary depending on the item and your location. Orders are typically delivered within 7 to 14 business days from the date of purchase. You will receive a tracking confirmation email once your order has been dispatched so you can follow your delivery in real time.

Our delivery service covers curbside and building entrance drop-off. This means your order will be brought to the street outside your home or to the entrance of your building. Please ensure someone is available to receive and bring the item inside, and that the access route is clear on the day of delivery.

Not at this time.

You may return unused items in their original packaging within 14 days of delivery for a full refund. Return shipping costs are the responsibility of the customer unless the item arrived damaged or faulty.

We are sorry to hear that. Please contact us within 48 hours of delivery with your order number and photos of the damage. We will arrange a replacement or refund as quickly as possible.

Every product page includes full dimensions. We strongly recommend measuring your room and all doorways, hallways, and staircases before ordering.

Full material and construction details are listed in the product description on each item's page. If you have a specific question not covered there, please reach out and we will be happy to help.

We strive to represent our products as accurately as possible. Colors may vary slightly depending on your screen settings. If you would like additional photos or details, contact us before ordering.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, Discover, and Klarna. All transactions are secured with SSL encryption for your protection.

Yes. Our website uses SSL encryption, meaning your personal and payment details are fully protected at all times. We do not store any card information on our servers.

We are committed to responsible sourcing and work only with manufacturers who meet strict sustainability standards. All products in our catalog are made with either FSC-certified wood, recycled wood, or are produced under fair trade conditions, ensuring both environmental responsibility and ethical working practices throughout our supply chain.

We are an online-only store. This allows us to keep our costs low and offer high-quality furniture at competitive prices without the overhead of a physical retail space.

You can reach us via our contact form or by email. We aim to respond to all inquiries within 24 hours.

Yes, we occasionally run promotions and offer discount codes. Discounts must be applied at checkout and cannot be added after payment. Codes cannot be combined with other promotions unless explicitly stated.

Yes. All our products carry a 2-year legal warranty from the date of delivery, covering any manufacturing defects. If you experience any issues, please contact us and we will guide you through the process.